At BOLD MARINE, we want to make the return process as clear and straightforward as possible. All returns are subject to the eligibility requirements and procedures outlined below.

20-Day Return Period

Eligible products may be returned within 20 days from the date the order is received.

To qualify for a return, products must be unused, complete, in resalable condition, and returned in their original packaging with all accessories, manuals, hardware, documentation, and included components.

Return Authorization Required

A Return Merchandise Authorization (RMA) number is required for all returns.

Do not ship a product back until you have received an RMA number and return instructions from BOLD MARINE. Unauthorized returns may be refused, delayed, returned to the sender, or deemed ineligible for credit.

How to Request a Return

To request a return, contact BOLD MARINE Customer Support and provide the following information:

• Your BOLD MARINE order number
• The product or products you wish to return
• The quantity being returned
• The reason for the return
• Photos of the product, packaging, and shipping label when requested

Once your request has been reviewed and approved, we will provide an RMA number, the correct return address, and the applicable shipping instructions.

Return Shipping

Approved returns may need to be shipped to a designated distributor, warehouse, or manufacturer. Use only the return address included in your RMA instructions. Products sent to BOLD MARINE or another location without authorization may be delayed, refused, or returned to the sender.

Unless the return is caused by an incorrect product, shipping error, or another issue confirmed to be the responsibility of BOLD MARINE, the customer is responsible for all return shipping costs.

We recommend using a trackable shipping method and retaining the tracking information until the return has been completed. BOLD MARINE is not responsible for return shipments lost or damaged in transit.

Restocking Fees

Approved returns may be subject to a restocking fee of up to 15%, depending on the product, its condition, and the applicable distributor or manufacturer requirements.

When possible, any applicable restocking fee will be communicated during the return authorization process.

Non-Returnable Products

The following products are not eligible for return:

• Non-stock, special-order, or custom-order products
• Products identified as final sale or non-returnable
• Products that are used, installed, altered, damaged, incomplete, or no longer in resalable condition
• Products missing their original packaging, accessories, manuals, hardware, documentation, or included components
• Opened or unsealed DVDs and CDs, unless defective
• Opened or unsealed cartography products, unless defective
• Products returned without an authorized RMA number

Defective Products and Warranty Service

Products requiring warranty service, technical support, or repair may need to be returned directly to the manufacturer in accordance with the manufacturer’s warranty procedures.

Contact BOLD MARINE Customer Support before returning a defective product. We will review the request and provide the appropriate instructions. Warranty eligibility, available remedies, and processing times are determined by the applicable manufacturer’s warranty terms.

Return Inspection and Refunds

All returned products are subject to inspection before a refund or credit is approved. Products that do not meet the requirements of this policy may be refused or returned to the customer.

Approved refunds will be issued to the original payment method, less any applicable restocking fees, return shipping costs, or other authorized deductions. Original shipping charges are not refundable unless the return resulted from an error confirmed to be the responsibility of BOLD MARINE.

Refund processing times may vary depending on the product, financial institution, and return destination.

If you believe a product is defective, please contact BOLD MARINE before returning it. We will help identify the appropriate next step, which may include manufacturer warranty support.

Incorrect, Damaged, or Missing Items

If your order arrives damaged, incomplete, or contains an incorrect product, please contact BOLD MARINE as soon as possible.

Please keep all original packaging and shipping materials and provide photos of the package and product when requested. This information may be required to process a shipping claim, replacement, or return.

Refunds

Refunds are processed after the returned merchandise has been received, inspected, and approved by the applicable fulfillment partner.

Approved refunds will be issued to the original payment method. Original shipping charges and return shipping charges are generally non-refundable unless the return resulted from an error for which BOLD MARINE or its fulfillment partner is responsible.

Please allow additional processing time after the return is delivered for inspection and approval.

Exchanges

Because product availability may change and orders may be fulfilled from different distribution locations, we generally process product changes as a return of the original item and a new order for the replacement product.

Please contact us before placing a replacement order if you need help confirming compatibility or selecting the correct item.

Important Notice About Direct Fulfillment

BOLD MARINE works with third-party distributors and manufacturers to offer a broad marine product catalog. As a result, return addresses, eligibility requirements, restocking fees, and warranty procedures may vary by product.

Always contact BOLD MARINE before returning any merchandise so we can provide the correct instructions for your specific order.

Contact Us

If you need to request a return or have questions about this policy, please contact BOLD MARINE Customer Support.

BOLD MARINE
Email: support@boldmarine.com
Phone: +1 (872) 222-6444